PRIVACY POLICY

Last updated: 24 September 2026

ABRANDZ PTE. LTD. (“AbrandZ”, “we”, “us” or “our”) respects your privacy. This policy explains how we collect, use, disclose and protect personal data when you visit abrandz.com or contact us about our products and services.

Our website is a product catalogue and enquiry platform. We do not accept purchases or payments through the website.

1. Information we collect

Depending on how you interact with us, we may collect:

  • Your name, company or organisation, email address and telephone number.
  • Your product selections, quantities, budget, customisation requirements and preferred delivery date.
  • Messages, artwork, attachments and other information you provide through enquiry forms, email, WhatsApp or live chat.
  • Your email address and subscription preferences when you sign up for updates.
  • Technical information such as your IP address, browser and device information, pages visited and interactions with our website.

Please provide only information relevant to your enquiry. If you share another person’s personal data, please ensure you are authorised to do so.

2. How we use information

We use information for purposes relevant to your interaction with us, including:

  • Responding to enquiries and recommending suitable products.
  • Preparing quotations and discussing customisation, samples and delivery requirements.
  • Following up on your requests and managing any resulting business relationship.
  • Operating, securing and improving our website and enquiry services.
  • Sending gift ideas, product news or promotional updates where you have subscribed or where otherwise permitted by law.
  • Meeting legal obligations and handling complaints or disputes.

We obtain consent where required, or rely on another basis permitted under Singapore’s Personal Data Protection Act 2012.

3. Marketing preferences

Submitting an enquiry does not automatically subscribe you to our newsletter.

You may unsubscribe from promotional emails using the unsubscribe link provided, or contact us to update your preferences. We may still contact you about an enquiry or order you have asked us to handle.

4. Cookies and website services

Our website uses Shopify. We also use tawk.to to provide live chat.

Cookies and similar technologies may support website functions, remember preferences or enquiry selections, maintain chat sessions and help us understand website usage.

Live chat may process your messages, details you choose to provide and technical information about your visit.

You can manage cookies through your browser and any privacy controls available on the website. Disabling certain cookies may affect website or chat functionality.

If you contact us through WhatsApp or another external service, that provider also processes information under its own privacy policy.

5. Sharing information

Where reasonably necessary for the purposes described above, we may share relevant information with:

  • Website hosting, live chat, email, IT and other service providers supporting our operations.
  • Suppliers, customisation providers or delivery partners involved in fulfilling your request.
  • Professional advisers, regulators or authorities where required or permitted by law.

We limit information shared to what is relevant to the purpose and require appropriate protection where service providers process personal data on our behalf.

6. Processing outside Singapore

Some service providers may store or process personal data outside Singapore.

Where we transfer personal data overseas, we take steps required under applicable law to ensure that it receives a standard of protection comparable to that under Singapore’s PDPA.

7. Security and retention

We use reasonable security measures to protect personal data against unauthorised access, use, disclosure or loss. No internet transmission or storage system is completely secure.

We retain personal data only for as long as needed for the purposes for which it was collected, or for other legal or business purposes. When retention is no longer necessary, we delete, anonymise or otherwise dispose of it securely.

8. Access, correction and withdrawal of consent

You may contact us to:

  • Request access to personal data we hold about you and information about its use or disclosure.
  • Request correction of inaccurate or incomplete personal data.
  • Withdraw consent for the collection, use or disclosure of your personal data.
  • Raise a question or complaint about our handling of personal data.

These requests are subject to applicable legal requirements and exceptions. We may need to verify your identity before responding.

If withdrawing consent affects our ability to respond to your enquiry or provide a requested service, we will explain the likely consequences. Withdrawal does not prevent retention or processing that is otherwise required or permitted by law.

9. Changes to this policy

We may update this policy to reflect changes to our services, practices or legal requirements. The latest version will appear on this page with its updated date.

Where required, we will notify you of new purposes for using your personal data and obtain the necessary consent.

10. Contact us

For privacy enquiries, access or correction requests, withdrawal of consent, or complaints, please contact our Data Protection Officer:

Data Protection Officer
ABRANDZ PTE. LTD.
61 Tai Seng Avenue #03-13
Singapore 534167

Email: Victor@abrandz.com
Phone: +65 6280 6188